Privacy Policy

Used Cars Caroline Springs is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Used Cars Caroline Springs manages personal information. It is structured as follows:

Personal information Used Cars Caroline Springs collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Used Cars Caroline Springs and complaints
Changes to Privacy Policy

1. Personal information Used Cars Caroline Springs collects

The main types of personal information Used Cars Caroline Springs collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Used Cars Caroline Springs such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Used Cars Caroline Springs's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Used Cars Caroline Springs's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Used Cars Caroline Springs's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Used Cars Caroline Springs.

Used Cars Caroline Springs collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Used Cars Caroline Springs keeps of telephone calls, or emails received, or messages sent to Used Cars Caroline Springs or posted on Used Cars Caroline Springs's pages on social media);
Used Cars Caroline Springs's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Used Cars Caroline Springs collects personal information in connection with running its business directly from the individual concerned. On occasion Used Cars Caroline Springs may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Used Cars Caroline Springs stores personal information in electronic and paper form.

Used Cars Caroline Springs uses and discloses personal information as follows:

to source vehicles and sell them to Used Cars Caroline Springs's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Used Cars Caroline Springs's customers and prospective customers;
to obtain products, services or information from Used Cars Caroline Springs's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Used Cars Caroline Springs knows about them);
to operate and manage Used Cars Caroline Springs's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Used Cars Caroline Springs. For example, Used Cars Caroline Springs may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Used Cars Caroline Springs also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Used Cars Caroline Springs uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Used Cars Caroline Springs uses in the operation of the computer program is browsing history on Used Cars Caroline Springs's websites, name, contact information, and other information you may input into Used Cars Caroline Springs's websites. The level of human oversight Used Cars Caroline Springs provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Used Cars Caroline Springs's staff.

4. Cookies

Used Cars Caroline Springs uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Used Cars Caroline Springs's web server. Used Cars Caroline Springs may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Used Cars Caroline Springs's platforms and those social media platforms. Used Cars Caroline Springs's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Used Cars Caroline Springs's website.

5. Links to other websites

Used Cars Caroline Springs's website may contain links to third party websites. Used Cars Caroline Springs does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Used Cars Caroline Springs and do not wish to receive these communications from Used Cars Caroline Springs in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Used Cars Caroline Springs.

7. Overseas transfers

Used Cars Caroline Springs's website/s are hosted in Australia. On occasion, a third party service provider Used Cars Caroline Springs engages or that Used Cars Caroline Springs is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Used Cars Caroline Springs holds about them by contacting Used Cars Caroline Springs during business hours on (03) 9217 8680 or via the contact page.

Used Cars Caroline Springs may require an individual making a request to verify their identity before processing their request.

Used Cars Caroline Springs will aim to respond to all requests promptly and within 30 days.

Used Cars Caroline Springs may refuse a request where permitted or required by law. Used Cars Caroline Springs will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Used Cars Caroline Springs and complaints

If you have any queries, concerns or complaints about how Used Cars Caroline Springs handles your personal information please contact Used Cars Caroline Springs during business hours on (03) 9217 8680 or via the contact page. Used Cars Caroline Springs may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Used Cars Caroline Springs can understand the nature of your concern. In most cases, Used Cars Caroline Springs will ask that you put your request in writing.

Used Cars Caroline Springs takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Used Cars Caroline Springs's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: (03) 9217 8680
Mailing Address: 1-3 Eucumbene Dr, Ravenhall, VIC, 3023

10. Changes to Privacy Policy

Used Cars Caroline Springs may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.